This policy explains what personal information D & M Tankers Ltd ("we", "us") collects through this website (www.septictankemptying.co.uk) and when you use our services, why we collect it, and how we look after it. We are the data controller for that information. You can contact us about it at info@septictankemptying.co.uk or by writing to 2 Masefield Avenue, Enderby, Leicester LE19 4QS.

What we collect and why

Enquiries. When you send the contact form, call or email us, we collect your name, phone number, email address, postcode and whatever you tell us about the job. We use this to answer you, quote for the work and, if you go ahead, to do the job.
Customers. When we carry out work for you we keep your contact details, the site address, what we did and when, and the waste documentation for the job. We use this to schedule return visits you have asked for, to invoice you and to meet our legal duties as a licensed waste carrier.
Website use. This website does not set cookies and does not use tracking scripts. Our hosting provider records basic technical information (such as the IP address making the request) in order to serve the site securely and protect it from abuse.

Our lawful basis

We process enquiry and customer information because it is necessary to take the steps you have asked for before entering into a contract, and to carry out that contract. We keep waste transfer records because we are legally required to. Where we keep in touch about routine emptying you have asked us to schedule, that is in our legitimate interest and yours; you can ask us to stop at any time.

Who we share it with

We do not sell or share your information for marketing. We share only what is needed with the people who help us run the business: our email provider (to deliver form enquiries to us), our website host, our accountants, and the licensed disposal sites that require waste transfer details. Where the law requires it, we may share records with the Environment Agency or other authorities.

How long we keep it

Enquiries that do not become work are deleted within 12 months. Customer and job records are kept for as long as you remain a customer and then for six years, in line with tax and waste-carrier record-keeping rules. Waste transfer notes are kept for at least two years as required by law.

Your rights

You can ask to see the information we hold about you, ask us to correct it, ask us to delete it where we have no legal need to keep it, or object to how we use it. Email info@septictankemptying.co.uk and we will respond within one month. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.

Links to other websites

This site links to guidance on GOV.UK and other external websites. We are not responsible for their content or how they handle your data.

Company details

Registered name: D & M Tankers Ltd
Registered in England and Wales, company number 06185413
Waste Carriers Licence CB-DU104692

Last updated September 2026

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